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Module 7 For Small Business intermediate 25 min

The Prompt Architecture: T.E.C.R.E.I.

Six slots that turn a vague ask into a usable result

What you'll be able to do

  • Build any prompt from the six T.E.C.R.E.I. slots instead of a blank box
  • Recognize which slot is missing when an answer comes back generic
  • Extend the same framework to images, audio, video, and code

Why structure beats clever wording

Most people treat prompting like a magic phrase: type the right words and the answer appears. That is the wrong model. A strong prompt is not clever, it is complete. It carries the same six pieces of information a sharp colleague would need before they could help a small-business owner do the work well.

Those six pieces are T.E.C.R.E.I.: Task, Elevation, Context, References, Evaluate, Iterate. This is the prompt architecture. When an answer comes back flat, you do not need a new phrase. You need to find the slot you left empty.

If an earlier module in your track taught a five-part prompt anatomy (role, task, constraints, examples, and an output spec), this is the same idea extended, not a rival method. Evaluate and Iterate are the two steps you run after you send the prompt.

The six slots

TTask

Name the exact thing you want, in one sentence.

your line: Draft a 120-word reply to a customer upset that their order shipped late.

EElevation

Tell AI who to be and what format to produce.

your line: You are the owner. Warm, accountable, no corporate hedging.

CContext

Give the background AI cannot guess: who, where, what matters.

your line: We are a 6-person shop. This is a repeat customer. The delay was our fault, a supplier mix-up.

RReferences

Paste a real example of what good looks like.

your line: Match the tone of this reply that turned an angry customer around: [paste one].

EEvaluate

Check the answer against your standard before you use it.

your line: It must own the mistake, make it right, and avoid excuses.

IIterate

Fix the prompt, do not start over.

your line: If it sounds scripted, rewrite it the way you would say it on the phone.

Put it together: a reply to a frustrated customer

Here is all six slots assembled into one prompt for a reply to a frustrated customer. Copy it, swap in your own details, and watch how much further it gets than a one-line request.

TASK: Draft a 120-word reply to a customer upset that their order shipped late.
ELEVATION: You are the owner. Warm, accountable, no corporate hedging.
CONTEXT: We are a 6-person shop. This is a repeat customer. The delay was our fault, a supplier mix-up.
REFERENCES: Match the tone of this reply that turned an angry customer around: [paste one].
EVALUATE: It must own the mistake, make it right, and avoid excuses.
ITERATE: If it sounds scripted, rewrite it the way you would say it on the phone.

Multi-modal prompting: same framework, more inputs

Multi-modal prompting means interacting with AI using various input and output modalities, including text, pictures, audio, video, and code. The core T.E.C.R.E.I. framework still applies. You just take extra care to specify the input and output types and the context around them.

Text

The default. Words in, words out. Everything below still rides on a clear text instruction.

Images

Paste a screenshot, photo, or chart and ask AI to read, describe, critique, or redraw it.

Audio

Hand AI a recording to transcribe, summarize, or pull action items from.

Video

Share a clip or its transcript so AI can summarize, timestamp, or repurpose it.

Code

Paste a spreadsheet formula, script, or config and ask AI to explain, fix, or generate it.

In your world

Photograph a handwritten invoice and ask AI to turn it into a clean, itemized version you can send.

The rule of thumb: name the modality in both directions. Tell AI what you are giving it (a photo, a recording, a spreadsheet) and what form you want back (a table, three bullet points, a redrawn chart). The clearer the input and output types, the better the result.